Frequently Asked Questions

How Long Does Shipping Take?

Shipping times vary worldwide, although please note that  orders are dispatched based on the warehouse closest to you.

Estimated Delivery Time:
1~4 weeks (United States/Canada/Australia/United Kingdom/EU countries)
2~5 weeks (Other countries)

Please wait for 3-7 days after your order has been shipped to get your tracking number.

Can I return my order?

At AltKase, customer satisfaction is our utmost priority. Although if there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days so that we can happily review your case. We do have a 30-day refund guarantee for all orders placed, as we hope to give you a Kase that you’re satisfied with.

What Methods of Payment Do You Accept?

Payment Options

We currently accept Paypal payment options for a secure payment experience. For credit and debit card users, you can still checkout via Paypal and just click “Pay with credit/debit card” at the bottom, without the need to have a Paypal account!

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